Customer Service Is Not Customer Experience (and Vice Versa) -- a strategy + business article, written by Tom Stewart

AchieveNEXT Chief Knowledge Officer @Tom Stewart discusses how customer experience is much more than just customer service in his Strategy + Business piece with co-author and President of Aerten Consulting Patricia O’Connell. The article provides seven ways in which businesses can proactively put the customer first and prioritize their experience.​​​
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